Shipping and Shipping Policy

📌 Shipping and Delivery Policy
Welcome to Saleples. To ensure full transparency, we have detailed below how delivery timeframes, costs, and logistics work for products purchased on our platform.
As our site operates on a marketplace model, products are stored and shipped directly by our partner sellers.
⏳ 1. Processing and Dispatch Time (Order Preparation)
After payment confirmation, the partner seller has up to 2 business days to pick, pack, and dispatch the order via the postal service or a carrier. The tracking code will be generated and sent to your registered email immediately after the item is shipped.
🚚 2. Total Delivery Time
The estimated time for the merchandise to reach your address ranges from 3 to 15 days, depending on your region. This period includes both the seller’s processing time (up to 2 business days) and the transit time. You can calculate the exact delivery time for your location on each product page or in the shopping cart by entering your zip code.
💰 3. Shipping Costs (Free Shipping Promotion)
Saleples currently offers Free Shipping on purchases made on our platform. If you buy products from different sellers in the same order, they will be shipped in separate packages, but you will not be charged any shipping costs.
Note: We reserve the right to end or modify this free shipping promotion at any time, without prior notice.
📦 4. Delivery Attempts and Responsibility
Postal services and carriers make up to 3 delivery attempts at the provided address. Please ensure that someone over the age of 18 is present to receive the product and sign for the delivery. If delivery cannot be completed due to the recipient’s absence or an incorrectly entered address, the product will be returned to the seller. In such cases involving buyer error, a shipping fee may be charged for reshipment. 🔍 5. Order Tracking
You will receive an email with a tracking link as soon as the seller hands the package over to the carrier. You can also check the current shipping status by visiting the “My Orders” menu on our website.
📞 6. Customer Support
If your order is not shipped within 2 business days, or if you notice any delivery delays caused by the carrier, our support team is ready to step in and assist by contacting the seller. Get in touch with us:
📧 Support Email: contato@saleples.com